User acceptance of ATM and transit applications embedded in Malaysia's national identity smartcard


Yeow, Paul H. P. and Loo, W. H. (2007) User acceptance of ATM and transit applications embedded in Malaysia's national identity smartcard. In: 8th International-Business-Information-Management-Association Conference (IBIMA), 20-22 JUNE 2007, Dublin, IRELAND.

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The research investigates the user acceptance Of automated teller machine (ATM) and transit applications embedded in. Malaysia's national identity smartcard named as MyKad. A research framework was developed based oil the Unified Theory of Acceptance and Use of Technology (UTAUT). A questionnaire survey was conducted oil 100 MyKod holders residing in Multimedia Super Corridor and descriptive statistics were used to analyze the survey data. The results show that Malaysians are unsure of their intention to use the two applications. They lack in understanding about their usefulness and the effort needed to use them. Consequently, there is 170 social support in their usage, and the applications have no credibility and would cause anxiety when used. Besides, it is perceived that there are insufficient facilitating conditions to use the applications. Recommendations are given to improve acceptability. The study is useful for those countries interested in increasing the acceptability of their multipurpose national identity smartcard applications.

Item Type: Conference or Workshop Item (Paper)
Subjects: T Technology > T Technology (General)
Q Science > QA Mathematics > QA71-90 Instruments and machines > QA75.5-76.95 Electronic computers. Computer science
Divisions: Faculty of Engineering and Technology (FET)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 12 Oct 2011 06:05
Last Modified: 12 Oct 2011 06:05


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