Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity

Teh, Pei Lee (2010) Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity. PhD thesis, Multimedia University.

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Abstract

This study examines the multidimensional and mediating relationships between six TQM practices and role conflict as well as role ambiguity. The six TQM practices are namely, leadership, strategic planning, customer focus, human resource focus, proses management and information analysis. The research model of this study is built from an extensive review of the literature, in particular, TQM and role stressors literature.

Item Type: Thesis (PhD)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD61 Risk in industry. Risk management
Divisions: Faculty of Management (FOM)
Depositing User: Users 27 not found.
Date Deposited: 12 Jan 2011 08:27
Last Modified: 12 Jan 2011 08:27
URI: http://shdl.mmu.edu.my/id/eprint/1792

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