IT Service Desks: Management & Standards

Asari, Nadia Shazrin (2009) IT Service Desks: Management & Standards. Masters thesis, Multimedia University.

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Abstract

This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 24 Sep 2010 03:08
Last Modified: 24 Sep 2010 03:08
URI: http://shdl.mmu.edu.my/id/eprint/1701

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