The Role Of CRM In Organization And Effect Of Training

Khorsandi, Azadeh (2009) The Role Of CRM In Organization And Effect Of Training. Masters thesis, Multimedia University.

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Abstract

This research focuses on training, aims to analyze and investigate the role of training while implementing CRM solutions. In this regard, identification of necessary changes, required trainings, types and contents of training programs in detail are considered and discussed.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5410-5417.5 Marketing. Distribution of products
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 23 Sep 2010 06:36
Last Modified: 23 Sep 2010 06:36
URI: http://shdl.mmu.edu.my/id/eprint/1579

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