Knowledge Management Implementation Inthe Malaysian Telecommunication Industry: An Empirical Evaluation

Chong, Chin Wei (2007) Knowledge Management Implementation Inthe Malaysian Telecommunication Industry: An Empirical Evaluation. PhD thesis, Multimedia University.

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Abstract

The objectives of this study are to assess the readiness and overall perception of telecommunication organisations towards KM implementation; develop valid measures f variables, i.e. preliminary success factors, strategies and processes; compare the differences between perceived importance and the actual implementation of KM elements; examine the associations of KM elements with KM process effectiveness and organisational performance; and analyse the interactions between organisational demographic characteristics and the KM elements with KM process effectiveness and organisational performance.

Item Type: Thesis (PhD)
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Business and Law (FBL)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 04 Oct 2010 09:17
Last Modified: 04 Oct 2010 09:17
URI: http://shdl.mmu.edu.my/id/eprint/1532

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