Merchant adoption intention of mobile payment platforms in Malaysia


Ojo, Adedapo Oluwaseyi and Fawehinmi, Olawole and Tan, Christine Nya Ling and Ojo, Oluwayomi Toyin (2024) Merchant adoption intention of mobile payment platforms in Malaysia. Journal of Systems and Information Technology, 26 (1). pp. 31-50. ISSN 1328-7265

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Purpose – In recent years, Malaysia has seen a dramatic change in the landscape of financial transactions due to the fast growth of mobile payment systems. This study aims to examine the technological, organisational and environmental (TOE) factors of merchants’ adoption intention to use mobile payment platforms essential for the continuing development and profitability of these cutting-edge payment options. Design/methodology/approach – The research model was developed from the TOE framework and tested with the data collected from 120 merchants in Malaysia. The partial least squares structural equation modelling technique was used in analysing the collected data. Findings – Technology readiness and competitor pressure were directly related to merchants’ mobile payment adoption intention and indirectly through perceived strategic value. Also, perceived ease of use and perceived strategic value were significant predictors of the adoption intention of mobile payment. Originality/value – This model demonstrates the relevance of TOE in explaining merchants’ mobile payment adoption intention, with implications for policy and strategy to support the broader adoption of mobile payment platforms in Malaysia.

Item Type: Article
Uncontrolled Keywords: Electronic commerce
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5546-5548.6 Office management > HF5548.32-.34 Electronic commerce
Divisions: Faculty of Management (FOM)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 03 Jan 2024 02:41
Last Modified: 30 Apr 2024 06:50


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