Online grocery shopping intention: Elderly's perspective in Malaysia


Yap, Yee Yann and Tan, Siow Hooi and Tan, Siow Kian and Choon, Shay Wei (2023) Online grocery shopping intention: Elderly's perspective in Malaysia. Heliyon, 9 (10). e20827. ISSN 2405-8440

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Purpose This study investigates the factors associated with the elderly's intention to use OGS. Building on the Technology Acceptance Model, we propose several elderly-specific and functional-ageing constructs related to the perceived ease of use and usefulness of OGS. Methods The questionnaire was distributed physically and digitally to non-OGS users aged above 60, living in the Klang Valley, Malaysia, using a non-probability sampling approach. A total of 302 data were analysed using PLS structural equation modelling. Results The findings indicate that perceived ease of use, functional ability, life-course events, and digital literacy are associated with the elderly's perception of OGS's usefulness, while life-course events, digital literacy, technology anxiety, and facilitating conditions are associated with the perceived ease of use. Conclusion This study contributes to the OGS literature by addressing ageing complexities with OGS adoption among the elderly population, thereby offering insights for marketers and the government to tailor services and provide relevant support.

Item Type: Article
Uncontrolled Keywords: Elderly people, Functional ageing, Online grocery shopping adoption, Technology acceptance model, Technology adoption
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business
Divisions: Faculty of Management (FOM)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 07 Dec 2023 02:03
Last Modified: 07 Dec 2023 02:03


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