Items where Author is "Kassim, N"
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Kassim, N (2002) Service quality: gaps in the Malaysian telemarketing industry. Journal of Business Research, 55 (10). pp. 845-852. ISSN 01482963
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Kassim, N (2002) Service quality: gaps in the Malaysian telemarketing industry. Journal of Business Research, 55 (10). pp. 845-852. ISSN 01482963