Items where Author is "Heydari, Alireza"
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Nikbin, Davoud and Jalalkamali, Mohammad and Heydari, Alireza and Armesh, Hamed (2011) The effects of perceived justice in service recovery on firm reputation and repurchase intention in airline industry. African Journal of Business Management, 5 (23). pp. 9814-9822. ISSN 1993-8233