The Mediating Effect of Job Satisfaction Between Work-Related Factors and Act of workplace deviance Among Employees in The Malaysia Hotel Industry.


Alias, Mazni and Chew, Kok Wai and Ali Mahamad, Amirah Sayeedah (2019) The Mediating Effect of Job Satisfaction Between Work-Related Factors and Act of workplace deviance Among Employees in The Malaysia Hotel Industry. In: The 5th International Conference on Educational Research and Practice (ICERP) 2019, 20-22 Oct. 2019, Palm Garden Hotel, Putrajaya, Malaysia.

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Workplace deviance is an act of behaviour that against the organisational norm and well-being of the organisation and its member or both. Workplace deviance not only exist in the hotel industry but also in various industries including in the hotel industry Therefore, this research looked into the perspective of deviant behaviour in the hotel industry. This paper aims to proposed a conceptual theoretical framework to identify the factors that influence employees to exposed with workplace deviance. Method used in this paper is based on literature from previous studies on workplace deviance. Among supporting materials used to support the literature reviews are from database available through the university library, such as SAGE, Google Scholar, Science Direct and ProQuest. Based on the findings on the literature that has been reviewed, there are two potential factors that caused workplace deviant behaviour. The first factors identified is work-related factors. The work-related factors are job autonomy and work stress. The second factors are job satisfaction which was used as the mediating variables in this research. To support the theoretical framework, two theories has been employed to support the proposed research framework. Social exchange theory was identified as a voluntary actions of individuals that are motivated by what is expected in returns. Meanwhile, general theory is identified as a support on the effects of strain on negative emotions. The framework developed is to provide the hotel industry experts and human resource manager to identify the potential factors which cause employees to engage in various act of deviant. The theoretical contribution of this study is the conceptual framework in which contributes towards the knowledge of significant relationship between work related factors and workplace deviance with job satisfaction as mediator. In addition, the practical contribution of this study is to assist employers and human resource experts to anticipate deviant behaviour within the organisation and to maintain a good employer-employee relationship and also to support the organisation in providing a better quality service to its customers as the hotel industry depend on employees to deliver excellent services towards their customers.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Job Satisfaction, Workplace Deviant behaviour, Hotel Industry
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Divisions: Faculty of Management (FOM)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 14 Oct 2021 14:22
Last Modified: 14 Oct 2021 14:22


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