Does Cyberloafing Act as an Emotion-focused Coping? An Investigation Using a Mediational Model of Stress


Jamaluddin, Hasmida and Ahmad, Zauwiyah and Ong, Puay Tee (2019) Does Cyberloafing Act as an Emotion-focused Coping? An Investigation Using a Mediational Model of Stress. In: 10th Global Conference on Business and Social Sciences, 12/6-12/7 2019, G Hotel Gurney Penang, Penang, Malaysia.

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Cyberloafing or employees’ non-work related online activities during working hours, has long been a debate among behavioural researchers and managers due to its association with destructive behaviour and negative consequences. The most common one it has been associated with is the reduction in employee’s productivity (Blanchard & Henle, 2008; Johnson & Rawlins, 2008; Lim, 2002). This research, however addresses calls to investigate the positive effects that cyberloafing might bring to employee particularly as a coping mechanism. Previous studies have investigated the relationship between role stressors and cyberloafing (Henle and Blanchard, 2008; RuningSawitri, 2012), but these studies did not examine the effectiveness of cyberloafing as a coping device. Therefore, based on mediational model of stress, this study posits that cyberloafing as an emotion-focused coping may mediate the impact of work stressors (role ambiguity, role conflict, role overload) on employees’ level of emotional exhaustion and subsequent job-related outcomes; employees’ job satisfaction and work efficiency. Furthermore, this research also investigates whether certain forms of cyberloafing (interpersonal communication, entertainment�related Internet activities, personal interest, personal shopping) are more effective than the others at buffering stressor-strain relationship.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Cyberloafing, Coping, Emotional Exhaustion, Job Satisfaction, Work Efficienc
Subjects: H Social Sciences > H1-99 Social Sciences (General)
Divisions: Faculty of Business (FOB)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 27 Jan 2022 01:44
Last Modified: 27 Jan 2022 01:44


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