Citation

Chin, Susan Tee Suan (2020) Influence of Soft Skills during Challenging Situations. Journal of Advanced Research in Dynamical and Control Systems, 12 (SP7). pp. 750-752. ISSN 1943-023X

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Abstract

In late 2019, a deadly virus was found in Wuhan, China. By the first quarter of 2020, the virus, code named Covid-19 has travelled to many parts of the world. Many countries issued a lockdown order, which restricts movements around the country. Businesses regardless of whether it is a large company or even a small enterprise were badly affected. This study selected a successful manufacturing company and examined the soft skills of their executives during this challenging situation. Questionnaires were emailed to the executives via the Human Resource Manager. A total of 50 executives participated in the survey. Questionnaires adapted from Palmer & Stough (to examine the level of Emotional Intelligence) and Podsakoff et al (to examine the level of Organisational Citizenship Behaviour) were used in the study. The study found executives with higher level of soft skills were able to face the challenges of the situation in a better way as compared to those with lower level of soft skills

Item Type:	Article
Uncontrolled Keywords:	Soft skills
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5381-5386 Vocational guidance. Career development
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	27 Dec 2020 13:00
Last Modified:	27 Dec 2020 13:00
URII:	http://shdl.mmu.edu.my/id/eprint/7908

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