Citation

Lim, Ying San and Heng, Pui Chuan and Ng, Tuan Hock and Cheah, Chew Sze (2016) Customers' online website satisfaction in online apparel purchase: A study of Generation Y in Malaysia. Asia Pacific Management Review, 21 (2). pp. 74-78. ISSN 1029-3132

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Abstract

Internet has grown exponentially in recent years, turning into popular tools for consumer to search for information, make payment, shopping and so on. This study focuses on Generation Y's online website satisfaction in the apparel industry. This study identified four important factors affecting the consumer satisfaction on website: usability, credibility, service quality and transaction costs. The results show that usability, credibility and service quality will affect the customers satisfaction when they purchase via website.

Item Type:	Article
Uncontrolled Keywords:	Website satisfaction; Credibility; Usability; Service quality; Transaction cost
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	07 Dec 2017 13:36
Last Modified:	07 Dec 2017 13:36
URII:	http://shdl.mmu.edu.my/id/eprint/6574

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