Citation

Lew, Sook Ling and Ong, Puay Tee and Eze, Uchenna Cyril and Sonai Muthu Anbananthen, Kalaiarasi (2013) The Effect of the Information Infrastructure Capabilities of Organizations on Their Competitive Strength: An Empirical Study in Malaysia. International Journal of Management, 30 (3). pp. 65-77. ISSN 0813-0183

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Abstract

The rapid evolvement and deployment of information and communication technology (ICT) has resulted in significant changes of business processes. Information infrastructure capability (IIC) is a source for achieving competitive advantage in such a dynamic business environment. IIC is a group of capabilities, where each capability is distinct. But they are highly interrelated, constrain, facilitate, and reinforce each other. This paper seeks to holistically identify the core IIC for achieving organizational competitive advantage. IIC was modeled into dynamic, integrating, data management, security, utility and collaborating capabilities. The research model was then tested empirically on 295 Multimedia Super Corridor organizations in Malaysia (MSC Malaysia organizations) using a set of survey questionnaire, which was based on relevant prior studies, pilot testing and experts' reviews. Four capabilities - dynamic, integrating, utility and collaborating emerge as the core capabilities. Correlations were also found among the four capabilities to the organizational competitive advantage. The research findings help managers and practitioners to invest in the most appropriate IIC to reap business success.

Item Type:	Article
Uncontrolled Keywords:	Studies; Information technology; Impact analysis; Correlation analysis; Competitive advantage
Subjects:	Q Science > Q Science (General)
Divisions:	Centre for Diploma Programmes (CDP) Faculty of Information Science and Technology (FIST)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	09 Jan 2017 07:30
Last Modified:	10 Jan 2017 09:35
URII:	http://shdl.mmu.edu.my/id/eprint/6100

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