Citation
Mahmud, Hamidah (2000) Telekom Malaysia Retail Outlets: A Study On Consumer's Value Perception. Masters thesis, Multimedia University. Full text not available from this repository.
Official URL: http://vlib.mmu.edu.my/diglib/login/dlusr/login.ph...
Abstract
The study main objectives are basically to assess the customer's expectation on Kedai Telekom, their perceived service quality on Kedai performance, and to identify the determinants of customer satisfaction. The study main focus is to gather key informati
Item Type: | Thesis (Masters) |
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Subjects: | L Education > LB Theory and practice of education > LB2361 Curriculum |
Divisions: | Faculty of Management (FOM) |
Depositing User: | Ms Suzilawati Abu Samah |
Date Deposited: | 15 Jun 2010 10:19 |
Last Modified: | 15 Jun 2010 10:19 |
URII: | http://shdl.mmu.edu.my/id/eprint/442 |
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