Ergonomics issues in national identity card for homeland security


Yeow, Paul H.P. and Yuen, Y.Y. and Loo, W.H. (2013) Ergonomics issues in national identity card for homeland security. Applied Ergonomics, 44 (5). p. 719. ISSN 00036870

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Ever since the 9/11 terrorist attack, many countries are considering the use of smart national identity card (SNIC) which has the ability to identify terrorists due to its biometric verification function. However, there are many ergonomics issues in the use of SNIC, e.g. card credibility. This research presents a case study survey of Malaysian users. Although most citizens (>96%) own MyKad (Malaysia SNIC), many do not carry it around and use its applications. This defeats one of its main purposes, i.e. combating terrorism. Thus, the research investigates ergonomics issues affecting the citizens' Intention to Use (ITU) MyKad for homeland security by using an extended technology acceptance model. Five hundred questionnaires were collected and analysed using structural equation modelling. Results show that perceived credibility and performance expectancy are the key issues. The findings provide many countries with insights into methods of addressing ergonomics issues and increasing adoption of SNIC for homeland security. (C) 2012 Elsevier Ltd and The Ergonomics Society. All rights reserved.

Item Type: Article
Subjects: Q Science > QP Physiology
Divisions: Faculty of Business and Law (FBL)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 28 Aug 2013 01:23
Last Modified: 28 Aug 2013 01:23


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