Citation

Kandasamy, Thilages and Abd Rahim, Mohd Fairuz and Ahmad, Abdul Aziz (2026) Outsourcing of Medical Equipment Maintenance Management in Public Primary Healthcare Facilities: A Case Study in Malaysia. In: Intelligent Governance in the Big Data Era. Springer Science and Business Media Deutschland GmbH, pp. 461-472. ISBN 978-3-032-14698-4

Text Outsourcing of Medical Equipment Maintenance Management in Public Primary Healthcare Facilities_ A Case Study in Malaysia _ Springer Nature Link.pdf - Published Version Restricted to Repository staff only Download (784kB)

Abstract

Quality medical equipment is essential for efficient healthcare services. It must be reliable, available, maintainable, and safe for use in healthcare facilities. Outsourcing maintenance of medical equipment is a cost-effective strategy for healthcare institutions aiming to provide quality services. However, challenges in maintenance management remain unexplored in existing literature. This study seeks to enhance the efficiency of outsourcing medical equipment maintenance in public primary healthcare facilities by identifying challenges, root causes, and mitigation strategies. Through semi-structured interviews, the study explores the motivations and themes related to this topic. The research findings reveal challenges in organizational and environmental aspects, with root causes including human, organizational, and environmental factors. Mitigation strategies focus on technology, organizational structure, process management, training, resource management, capabilities, stakeholders’ involvement and environment control. The originality of this article lies in the specific barriers, root causes, and mitigation strategies identified for public primary healthcare facilities in Malaysia which are not widely explored in existing literature. Furthermore, it introduces a novel dimension by discovering the Technology-Organization-Environment (TOE) theory as the explanatory theory to the body of knowledge of MEMM, highlighting technology adoption, system enhancement, stakeholders’ involvement, process management, organizational structure, and internal environment as its emerging elements in improving the effectiveness of outsourcing MEMM in public primary healthcare facilities.

Item Type:	Book Section
Uncontrolled Keywords:	Medical equipment, Outsourcing
Subjects:	R Medicine > RA Public aspects of medicine > RA421-790.95 Public health. Hygiene. Preventive medicine
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	05 Jun 2026 08:23
Last Modified:	08 Jun 2026 09:07
URII:	http://shdl.mmu.edu.my/id/eprint/16071

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