Citation

Cheah, Chew Sze and Charn, Kwang Wei and Tan, Cheng Ling and Yusof, Afandi (2025) An empirical study of the determinants of employee silence among Generation Z. nternational Journal of Services and Operations Management, 52 (1). pp. 106-126. ISSN 17442370

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Abstract

There has been an increasing interest in employee silence over the past ten years. Previous research indicates that employee silence negatively affects employee performance, trust, motivation, and morale. Therefore, investigating the underlying factors that affect employee silence among Generation Z is the aim of this study. A non-probability purposive sampling method was employed in this study and the online questionnaires were distributed to 150 respondents aged between 16 and 24 years old. Smart PLS software was used to analyse the gathered data in the measurement model and structural model. The findings indicated that abusive supervision and implicit belief positively influence employee silence while locus of control negatively influences employee silence. However, power distance culture failed to influence employee silence among Generation Z in this study. This study can assist managers and organisations in better understanding their next-generation workforce and preparing them for future management positions.

Item Type:	Article
Uncontrolled Keywords:	Abusive supervision, employee silence, generation Z, implicit belief, locus of control
Subjects:	H Social Sciences > HF Commerce
Divisions:	Faculty of Business (FOB)
Depositing User:	Nor Afiqah Mohd Adnan
Date Deposited:	06 Nov 2025 03:38
Last Modified:	06 Nov 2025 03:38
URII:	http://shdl.mmu.edu.my/id/eprint/14711

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