Citation

Tan, Choon Hong (2024) Exploring the well-being, e-mental health literacy and intention to use e-mental health among digital workers in Malaysia. Masters thesis, Multimedia University.

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Abstract

E-Mental Health (EMH), which leverages Information Communication Technology (ICT) for managing mental health, is becoming increasingly popular in response to contemporary health challenges and pandemics. EMH encompasses three key domains: 1) 'Health in Our Hand', 2) 'Interacting for Health', and 3) 'Data Enabling Health'. The COVID-19 pandemic has accelerated the adoption of digital health solutions, leading to a surge in the use of EMH applications such as teletherapy, mental health apps, and online support communities in Malaysia. This rise is driven by the urgent need to address the growing prevalence of mental health issues and barriers to traditional mental healthcare access. Integrating EMH applications into the healthcare system presents a promising approach to improving access and enhancing mental health care delivery. However, understanding the acceptance of EMH among digital workers is crucial for effective implementation. This research aims to address this gap by examining the current state of EMH adoption and usage among digital workers in Malaysia, using technology acceptance theories such as the UTAUT model to identify key factors influencing the intention to use these services. This research employed a quantitative research design with a cross-sectional survey method, using an online survey format. The target population consisted of digital workers in ICT firms within Malaysia, selected through purposive sampling. Inclusion criteria included individuals aged 20 and above, both male and female, with tertiary-level education or higher, employed in a digital work environment in Malaysia. The sampling strategy focused on alumni from the 11 Premier Digital Tech Universities, professionals listed in the MDEC digital worker database, heads of ICT organizations and their employees, as well as digital workers within extended networks of friends, family, and co-workers. Findings indicate that while digital workers show a high level of intention to use EMH, actual usage remains low due to the novelty of this concept to them. Additionally, the study reveals moderate levels of E-Mental Health Literacy and Workplace WellBeing, with a positive association between the two. Key factors influencing the intention to use EMH include Performance Expectancy, Effort Expectancy, Social Influence, and Workplace Well-Being. Conversely, Facilitating Conditions, Perceived Barriers, and E-Mental Health Literacy did not significantly impact the intention to use EMH. These findings provide valuable insights for policymakers, developers, and researchers, offering guidance for effectively introducing EMH to digital workers and, more broadly, to workplace settings.

Item Type:	Thesis (Masters)
Additional Information:	Call No.: HF5548.8 .T36 2024
Uncontrolled Keywords:	Employees—Psychology
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5548.7-5548.85 Industrial psychology
Divisions:	Faculty of Creative Multimedia (FCM)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	06 Oct 2025 02:40
Last Modified:	06 Oct 2025 02:40
URII:	http://shdl.mmu.edu.my/id/eprint/14675

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