Citation

Moorthy, Krishna and Lim, Shi Xiang and S.Govindarajo, Normala and Loh, Chun T'ing (2025) A study of online grocery shopping behaviour in Malaysia. Issues and Perspectives in Business and Social Sciences, 5 (1). pp. 1-14. ISSN 2785-9266

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Abstract

The Malaysian e-commerce industry has been growing; however, online grocery shopping is still underpenetrated in Malaysia. This study investigated the factors affecting online grocery shopping behaviour in Malaysia. This study integrated the Technology Acceptance Model (TAM) and Theory of Planned Behaviour (TPB) variables with price as an additional factor. Data were collected through a survey involving344 Malaysians who were at least 18 years old and had an online grocery shopping experience. SPSS statistical softwarewas used to analyse the data. It was found that attitude, subjective norm,and perceived behavioural control have significant positive relationships with online grocery shopping intention, which further positively influences online grocery shopping behaviour. Perceived usefulness, perceived ease of use,and price have insignificant associations with online grocery shopping intention. The study provides useful information and implications for academics and grocers regarding the factors affecting online grocery shopping behaviour in Malaysia

Item Type:	Article
Uncontrolled Keywords:	Online grocery, shopping
Subjects:	H Social Sciences > HF Commerce > HF5001-6182 Business > HF5801-6182 Advertising
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	25 Jun 2025 02:37
Last Modified:	25 Jun 2025 02:37
URII:	http://shdl.mmu.edu.my/id/eprint/13958

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