Citation

Tan, Jue Xin and Chong, Chin Wei and Cham, Tat Huei (2025) A social exchange perspective in sustaining employee engagement: do benevolent leaders really matter? Cogent Business & Management, 12 (1). ISSN 2331-1975

Text A social exchange perspective in sustaining employee engagement_ do benevolent leaders really matter.pdf - Published Version Restricted to Repository staff only Download (2MB)

Abstract

he hybrid working mode, which has become prevalent post-pandemic, emphasizes a new management style for managing a geographically dispersed workforce. witching between family and work roles requires additional attention from leaders beyond the workplace to keep the employees engaged. he essential role of leadership in remote office management has been highlighted in the banking industry. Bank managers are expected to intensify their attention to employees’ safety and well-being, as well as their physical and mental conditions, to secure seamless business processes. his study proposes that benevolent leadership, a leadership style that provides holistic care beyond the working context, elevates employee engagement via psychological empowerment as a result of the social exchange process. cross-sectional study was conducted using a final sample of 280 banking employees in Malaysia. he findings show that psychological empowerment has an indirect mediation effect on the relationship between benevolent leadership and employee engagement. his study provides insights into the indispensable role of empowerment in facilitating benevolent leadership to enhance engagement among the hybrid banking workforce in a multicultural context. refocus on leadership in consummating existing engagement programs and appropriate task delegation was suggested to effectively promote engagement in the banking environment.

Item Type:	Article
Uncontrolled Keywords:	Benevolent leadership, employee engagement
Subjects:	H Social Sciences > HX Socialism. Communism. Anarchism
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	27 May 2025 08:25
Last Modified:	27 May 2025 08:25
URII:	http://shdl.mmu.edu.my/id/eprint/13827

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