Citation

Zulkhairi, Nur Munirah (2025) Netizens' perceptions on Umrah Fraud in Malaysia. Masters thesis, Multimedia University.

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Abstract

Recent trends in the media have showed that many Umrah pilgrims reported that they have been scammed for Umrah travel packages that they had paid towards the so called “authorized travel agents”. Despite the victims lodging police reports, the cases often remain unresolved, and the cycle of fraud continues and more people continuously being cheated. In response to this widespread issue, various social media platforms, such as Facebook, have become a platform where netizens shared their grievances and seeking support from others who have faced similar situations. Nonetheless, the academic research evaluating netizens' responses to Umrah fraud are scantly documented. Most existing research does not deeply explore into how individuals discuss and respond to such fraud on digital platforms. This research aims to fill the gap by gathering and analyzing comments and grievances from netizens regarding their perspective of Umrah fraud. Using the Fraud Triangle (FTT), this research extracted the response and feedback from online newspaper and Facebook (Umrah group) to better understand the behaviors and attitudes of those involved. This research also collected suggestions and recommendations from netizens on how to prevent from future fraud and improve the overall Umrah experience and process. The findings from this research are expected to be valuable for future Umrah pilgrims, as it provided them with insight into common fraud and the precautionary measures that they can take. Additionally, the research was great use to policymakers, enabling them to develop targeted policies and strategies to curb Umrah fraud and ensure safer travel experiences for Muslims undertaking the pilgrimage. By addressing the concerns raised by the netizens, the research could contribute to more effective and preventative measures in the future.

Item Type:	Thesis (Masters)
Additional Information:	Call No.: HV6691 .N87 2025
Uncontrolled Keywords:	Fraud
Subjects:	H Social Sciences > HV Social pathology. Social and public welfare. Criminology H Social Sciences > HV Social pathology. Social and public welfare. Criminology > HV6001-7220.5 Criminology > HV6251-6773.55 Crimes and offenses
Divisions:	Faculty of Management (FOM) > MBA Programme
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	22 May 2025 09:07
Last Modified:	22 May 2025 09:07
URII:	http://shdl.mmu.edu.my/id/eprint/13816

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