Citation

Lee, Ann Thong and Ramasamy, R Kanesaraj and Subbarao, Anusuyah (2025) Understanding Psychosocial Barriers to Healthcare Technology Adoption: A Review of TAM Technology Acceptance Model and Unified Theory of Acceptance and Use of Technology and UTAUT Frameworks. Healthcare, 13 (3). p. 250. ISSN 2227-9032

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Abstract

Leveraging healthcare technology improves human development and well-being. However, adoption is frequently delayed by behavioural and psychological barriers, such as perceived usefulness, trust, and organisational readiness. This review examines the suitability of the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Acceptance Model (TAM) frameworks in healthcare settings, focusing on behavioural, educational, and psychological factors that influence technology adoption. Methods: A total of 20 peer-reviewed articles from 2019 to 2024 were examined. Results: The review identified significant organisational and psychological obstacles, including a lack of trust, inadequate training, and organisational support. While the UTAUT provided a more comprehensive viewpoint, it needed to be modified to include context-specific factors, including trust, facilitating circumstances, and educational interventions. Meanwhile, the TAM’s emphasis on perceived usefulness and ease of use was shown to be insufficient for dealing with complex healthcare situations. Conclusions: Interventions targeting stakeholders’ organisational and psychological preparation and educational strategies are essential to overcoming resistance and enhancing trust. Future research should look into integrative frameworks incorporating behavioural, psychological, and instructional tactics to improve the use of technology in healthcare.

Item Type:	Article
Uncontrolled Keywords:	Technology Acceptance Model (TAM); Unified Theory of Acceptance and Use of Technology (UTAUT); healthcare
Subjects:	Q Science > Q Science (General)
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Suzilawati Abu Samah
Date Deposited:	06 Mar 2025 01:02
Last Modified:	06 Mar 2025 01:02
URII:	http://shdl.mmu.edu.my/id/eprint/13575

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