Citation

Ramanathan, Santhi and Tang, Shirley Gee Hoon and Mohd Afzal, Madihah and Ker, Pin Jern and Krishnan, Prajindra Sankar and Chen, Chai Phing and Tiong, Sieh Kiong and Yaw, Mei Wyin (2024) Artificial Intelligence and Socioeconomic Impacts of Pandemic: Key Roles and Potentials. World Journal of Science, Technology and Sustainable Development, 19 (3-4). pp. 205-224. ISSN 2042-5945

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Abstract

PURPOSE: The purpose of this paper is to explore the latest publications on an AI application and present a systematic review of its impact in diverse sectors, particularly in mitigating COVID-19. Even though the relevance of AI in mitigating the COVID-19 outbreak has gained much attention among researchers, one of the fundamental concerns that needs to be addressed is whether the public’s understanding of AI’s relevance will endure and strengthen in order to combat future pandemics. In the case of a developing nation, like Malaysia, what is the level of AI intervention and how compatible it is in handling the current scenario and future epidemics? Finding answers for these questions is crucial, as it would push Malaysia into great efforts towards massive and effective use of digital technology, particularly AI adoption, that will eventually help the country to achieve the UN’s 2030 Sustainable Development Goals. In this regard, this paper aims to cover specifically the digital and AI transformation in Malaysia, followed by the relevance of AI in mitigating the socio-economic impacts of pandemics and future epidemics. METHODOLOGY: This paper is primarily a review paper, used a systematic literature review and content analysis approach to find the role of AI application and tools in diverse sectors, including its breakthrough during the recent pandemic. This study conducted a comprehensive search across multiple databases using keywords such as artificial intelligence, digital transformation, COVID-19, pandemic and impacts. FINDINGS: Based on a comprehensive review process, this paper integrates various scopes of AI’s roles and relevance, from various perspectives to a narrow scope of pandemic and future epidemic perspective. Upon highlighting the continuous efforts for technological and digital transformation as well as the emerging state of AI in Malaysia, this paper emphasises the relevance of AI in mitigating the socio-economic impacts of pandemics in the context of healthcare, employment and income, and education. The final part covers a brief description of the core challenges concerning technology adoption in general and in expediting AI for future states in Malaysia. ORIGINALITY: This paper presents an overview of AI’s roles and relevance in various aspects and contexts. Despite a wide range of previous reviews on the role of AI in mitigating the spread of COVID-19, this study focuses on how AI mitigates the socio-economic impacts, by integrating the emerging trends and potentials of AI. IMPLICATIONS: The impact of the previous economic crises and the recent pandemic have clearly shown the gaps and potentials for Malaysia to move forward and gain momentum to achieve a balanced economic growth. Technological advancement with AI innovations is indeed an essential requirement for Malaysia to have such economic growth. Therefore, the significance of this study is in portraying the relevance of AI in tackling the impact of pandemics in a socio-economic context. It may contribute ideas for future research to be done empirically.

Item Type:	Article
Uncontrolled Keywords:	Artificial Intelligence
Subjects:	Q Science > Q Science (General) > Q300-390 Cybernetics
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	02 Jul 2024 03:06
Last Modified:	02 Jul 2024 03:06
URII:	http://shdl.mmu.edu.my/id/eprint/12544

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