Knowledge, culture, and information technology enablers for digital innovation


Tung, Soon Seng (2023) Knowledge, culture, and information technology enablers for digital innovation. PhD thesis, Multimedia University.

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Malaysia aimed to be a developed nation by 2025 in Industry 4.0 (I4.0), the National Industry 4.0 Strategy and Share Prosperity Vision 2030 were launched to accelerate high-technology adoption to improve efficiency and competitiveness across Information Technology (IT) sectors. The adoption of high-technology in I4.0 expected to accelerate knowledge, culture and foster digital innovation (DI). Knowledge and culture to build knowledge creation to drive DI is an on-going process to acquire new context, view, and knowledge, one transcends the limit of the old self to a new self. The kernel theory of knowledge and culture for KC was centred in the Theory of Organizational Knowledge Creation (TOKC). TOKC explained organizational knowledge creation process through four modes of conversion through Socialization, Externalization, Combination and Internalization. At present, IT project managers faced various challenges in the fields such as lack of identification of team members’ expertise and knowledge, outdated skillsets, absence of cooperation and trust between team members, education development and technology support in IT projects. Based on the literature review, TOKC is able to solve the above-mentioned problems. The purpose of the study is to propose an integrated model to examine antecedents covering transactive memory system, T-shaped skills, team collaboration, team learning, IT support, and trust to improve knowledge, culture and KC for IT projects in Malaysia. The antecedents are constructed based on a practice review and literature review. The integrated model proposes knowledge, culture and KC are related to DI based on past research. The study is adopting quantitative approach setting up questionnaire survey based on the study model. Project managers who work in the IT companies located at the Multimedia Super Corridor (MSC) in Malaysia were chosen as the participants. The surveys went through two levels of pre-testing before the pilot test. A cognitive interview and expert review were conducted to enhance data quality and discover meaningful discoveries. A total of 304 responses representing 76% response rate were collected for full data collection. Eleven of the twelve hypotheses tested were significant, with team collaboration, team learning, IT support, and trust being key contributors. KC was unaffected by T-shaped skills and had a positive relationship with DI. The findings contribute to understanding TOKC, antecedents, and KC, and have implications for organizations to address IT project challenges faced by practitioners.

Item Type: Thesis (PhD)
Additional Information: Call No.: HD30.2 .T86 2023
Uncontrolled Keywords: Knowledge management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD30.2 Electronic data processing. Information technology. Including artificial intelligence and knowledge management
Divisions: Faculty of Management (FOM)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 28 Nov 2023 01:35
Last Modified: 28 Nov 2023 01:35


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