Digital Employee Experience Constructs and Measurement Framework: A Review and Synthesis


Moganadas, Sharmila Rani and Goh, Gerald Guan Gan (2022) Digital Employee Experience Constructs and Measurement Framework: A Review and Synthesis. International Journal of Technology, 13 (5). p. 999. ISSN 2086-9614

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The concept of digital employee experience (DEX) has attracted a great deal of interest from both academics and practitioners. Past literature shows that DEX has the potential to improve employee engagement, motivation, productivity, learning, and behavior. Yet, the discussion on the disposition of the constructs of DEX that influence organizational outcomes and measurement mechanism remains meager and heterogeneous. This article offers a detailed and focused review of the literature on DEX. Regarding the methodology, a comprehensive literature review method was used. Under a documentary design, the research techniques involved content analysis of academic publications and professional reports. As a result, the construction of DEX constructs and measurement framework stands out. The authors concluded that DEX has positive implications for the establishment of the total employee experience (EX) management in workplaces.

Item Type: Article
Uncontrolled Keywords: Digital culture, Digital employee experience, Digital workplace, Individual differences
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5549-5549.5 Personnel management. Employment management
Divisions: Faculty of Business (FOB)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 27 Oct 2022 02:37
Last Modified: 27 Oct 2022 02:37


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