Citation

Jasbi, Ali and Muthaiyah, Saravanan and Subbarao, Anusuyah (2022) Digitalizing Ambulance Services with Electronic Patient Care Reporting (ePCR). In: Postgraduate Social Science Colloquium 2022, 1 - 2 June 2022, Online.

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Abstract

Background - Emergency response in healthcare has been facing different issues, such as the lack of vital information sharing during handover from the ambulatory service to the healthcare provider. This problem leads to a higher response time for healthcare to treat the patients when they reach the hospital. To overcome the issue of response time, this study will embark on understanding factors that hinder the response rate firstly. Purpose - The study aims to understand systems requirements for developing an electronic Patient Care Reporting (ePCR) via digital transformation value enhancement. This will naturally be expected to improve towards efficient and timely patient handover. Decreasing response time is crucial as it can enable the patient to receive instant care, reducing the probability of death in critical cases. Design/methodology/approach - The design science research methodology has high effectiveness in studies that aim to introduce new solutions for solving a problem. A design science methodology comprises various stages like problem identification, design and development, demonstration, evaluation, and communication. One of the critical aspects of this methodology is that using this methodology, feedback can be given during the testing phase to improve the solution. Therefore, this study also aims to exploit this benefit as a test system would be developed for a pilot study during which testing would be done to evaluate the system’s effectiveness. In addition to this, the organized and systematic approach of a design science methodology makes activities easier as implementing a new system can be a challenging task. Therefore, using this methodology, the activities would be broken down into different stages. By using the design science research methodology, an effective ePCR system can be developed as the research begins with the definition of the problem, followed by the conceptualization of solutions. These two stages have a major effect on the research outcomes as they enable the researcher to gain in�depth information about the problem that helps in framing optimised solutions for it. Therefore, considering these features of design science, this research would design and develop an efficient ePCR system that can solve the existing problem of high response time during the patient handover phase. Findings/Expected Contributions - The findings will indicate that ePCR implementation leads to prominent improvements in the quality of the care services provided by the healthcare organization. Additionally, ePCR is expected to reduce the response rate through data standardization and digitalization. Research limitations - Fear of increasing the ambulance run time, compromise on the availability of ambulances, and challenges in integration with the existing information systems implemented within the hospitals, will be some of the most common challenging situations associated with implementing e-PCR systems. Originality/value - the study aims to understand systems requirements for developing an electronic Patient Care Reporting (ePCR) via digital transformation value enhancement. This will naturally be expected to improve towards efficient and timely patient handover. Decreasing response time is crucial as it can enable the patient to receive instant care, reducing the probability of death in critical cases.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Ambulance service, e-PCR, EMS, pre-hospital medical care, emergency response time
Subjects:	R Medicine > RA Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics
Divisions:	Faculty of Management (FOM)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	17 Aug 2022 07:54
Last Modified:	17 Aug 2022 07:54
URII:	http://shdl.mmu.edu.my/id/eprint/10412

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