Intercultural Communication Competence: Well-being and Performance of Multicultural Teams


Balakrishnan, Kavitha and Bava Harji, Madhubala and Angusamy, Ajitha (2021) Intercultural Communication Competence: Well-being and Performance of Multicultural Teams. Journal of Intercultural Communication, 21 (2). pp. 82-96. ISSN 1404-1634

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Multiethnic groups coexist in a typical Malaysian university setting. Cultural patterns are expressed through communication facilitating better understanding between diverse cultural groups. Intercultural communication competence based on ethnicity is explained by employing structural equation modelling using Barrett and colleagues' (2013) indicators of attitude, knowledge and skills. These three constructs are hypothesized to explain intercultural communication competence and its effect on well-being and performance. Purposive sampling via a self-administered survey involved 288 Malaysian educators from higher education. The findings confirm that both endogenous constructs -- well-being and team performance -- can be used as predictive factors to assess intercultural communication competence.

Item Type: Article
Uncontrolled Keywords: Intercultural communication, communication competence, educators, well-being, team performance.
Subjects: H Social Sciences > HM Sociology > HM1176-1281 Social influence. Social pressure
Divisions: Faculty of Applied Communication (FAC)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 03 Nov 2021 13:09
Last Modified: 03 Nov 2021 13:09


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