Optimization Of Patients Turnaround Time in Healthcare Facilities in Malaysia


Muthu Arumugam, Ganes Raj and Muthaiyah, Saravanan and Sonai Muthu Anbananthen, Kalaiarasi (2021) Optimization Of Patients Turnaround Time in Healthcare Facilities in Malaysia. In: 2nd Post Graduate Social Science Colloquium Proceedings 2021, 8-9 June 2021, Cyberjaya, Malaysia. (Submitted)

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The world has reached a period when urbanization is taking place rapidly throughout the world, including Malaysia. The number predicted to rise further to even higher 66 per cent by 2050. National Urbanization Policy (NUP), which aims to create a city of vision with a peaceful community and living environment. Urbanization, along with its problems in modern-day cities, combined with the rapid growth of ICT, has allowed researchers to formulate a 'smart city' concept. Smart Healthcare is one of the initiative within the smart city. Although this is the case, a new term known as 'Smart Healthcare' arose in the Smart City context due to substantial developments in information technology. The idea is an expansion to digital healthcare, with the goal to digitalizing all facilities. As in Smart Healthcare, it focuses on a thorough digitization of all facets of healthcare and draws on a mix of innovations such as the Internet of Things ( IoT) to make it smart. Malaysia’s Ministry of Health (MOH) in 2012 stated medical/healthcare solutions in government hospital in Malaysia are still facing challenges in providing quality service to patients especially on Turnaround Time (TAT) of patient receiving treatment. It is true especially the system in many public medical facilities has become a major public concern that would contribute to a decrease in the quality of treatment to patients who end up going home without receiving treatment after waiting for 90 minutes according to Malay Mail 2017. Hospital optimization has the potential to increase the quality of patient care, improve the resource utilization management and increase the staff productivity, which eventually save cost, time and resource of the hospital. As far as this research is concerned, the inspiration comes to shorten the patient Turnaround Time (TAT) with the aid of Real Time Patient Location Monitoring and Tracking Solution for medical professionals at medical facilities in Malaysia to benefit from it. Purpose – The purpose of this research is to conduct a research in developing and testing a Real Time Patient Location Monitoring and Tracking Solution using Bluetooth Low Energy (BLE) IOT digital device for the medical professional in medical facilities in Malaysia, which will improve the quality of service (QoS) of patience and increase the efficiency of the other department in term of cost, time and resource. Patient location data can be stored and analyzed by doctors, analysts and health practitioners to improve the Turnaround Time (TAT) of patient treatment and diagnostic to provide patients satisfaction in Malaysia government medical facilities. In public hospitals, the turnaround time (TAT) for providing services to patients is laborious. It is reported that the healthcare system has been plagued by problems for a long time, as doctors are not able to easily access the patient's location to track and monitor them where they are in medical facilities. There is no Real Time Patient Location Monitoring and Tracking Solution to optimize the TAT for the doctors in Malaysia to track the location of the patients in the medical facilities (main problem to be addressed) which directly leads to the drop of the quality of the service.

Item Type: Conference or Workshop Item (Paper)
Additional Information: 2nd Post Graduate Social Science Colloquium Proceedings 2021 (Book of Abstract)
Uncontrolled Keywords: Internet of things, IoT, real time patient location monitoring and tracking solution, Turnaround Time (TAT), smart healthcare
Subjects: T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK5101-6720 Telecommunication. Including telegraphy, telephone, radio, radar, television
Divisions: Faculty of Information Science and Technology (FIST)
Faculty of Management (FOM)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 18 Oct 2021 06:13
Last Modified: 18 Oct 2021 06:13
URII: http://shdl.mmu.edu.my/id/eprint/9657


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