Role of conflicts in Information Technology Projects


Marthandan, Govindan and Wan Ali, Wan Noor Fadhilah and Joshi, Prem Lal (2019) Role of conflicts in Information Technology Projects. In: 2nd International Research Conference on Social Sciences 2019 (2nd IRCSS 2019), 25-26 August 2019, TH hotel, TH Hotel Kota Kinabalu, Sabah, Malaysia.

[img] Text
35.pdf - Published Version
Restricted to Repository staff only

Download (1MB)


The main purpose of this research paper was to bridge the existing knowledge gap in the empirical identification and understanding of how the role of conflict can determine the success of a project within private sector IT projects. Conflict has become an increasingly endemic feature within the last few years, and this research project provides a contribution in knowledge terms which will help to overcome the obstacles and challenges impeding growth and development in the field. This was achieved by conducting an investigation to provide the most important criteria, sub criteria and alternatives in IT project conflict management. The scope will focus on selected private sector while the target population is the IT Project Managers from private sector who has experience in the IT field for more than 5 years. Analytical Hierarchy Process (AHP) was chosen as it possible to include intangibles in decision making. The Super Decisions (decision support software) is used to calculate the data using AHP method. The data collected thru questionnaire was firstly tabulated in Microsoft Excel and the geometric mean for each pair wise comparison was calculated. Then the compiled data was entered in Super Decision software to do further analysis. Through this research, we researched to what extent each of criteria, sub criteria and alternatives of conflict can influence the IT Project Performance.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: IT project success, task conflict, relationship conflict, process conflict
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD30.2 Electronic data processing. Information technology. Including artificial intelligence and knowledge management
Divisions: Faculty of Management (FOM)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 08 Nov 2021 12:07
Last Modified: 08 Nov 2021 12:07


Downloads per month over past year

View ItemEdit (login required)