A Case Study On Hong Leong Bank Berhad In Malaysia

Lee, Kim Lain (2006) A Case Study On Hong Leong Bank Berhad In Malaysia. Masters thesis, Multimedia University.

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Abstract

This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HG Finance
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 05 Jul 2010 06:56
Last Modified: 05 Jul 2010 06:56
URI: http://shdl.mmu.edu.my/id/eprint/828

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