Generation-Y turnover intention in business process outsourcing sector

Wan Yusoff, Wan Fadzilah and Queiri, Abdelbaset and Zakaria, Sabarudin and Raja Hisham, Raja Rizal Iskandar (2013) Generation-Y turnover intention in business process outsourcing sector. In: 2nd International Conference on Managemen, Economics and Finance (2nd ICMEF 2013 Proceeding). Conference Master Resources (CMR), pp. 1-11. ISBN 978-967-5705-12-0

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Abstract

Employee turnover is a perpetual problem in any organisation. However, the situation has never been more acute as when it involves the workforce from the Generation Y or also known as the Millenials.It is deemed that the highest turnover rate is coming from these groups of people (Sujansky and Ferri-Reed, 2009). Apparently, human resource strategies to retain employees that had worked very well during the industrial economy are now rendered less effective in the knowledge economy. The Millennials are found to be of a different paradigm compared to previous generations and one clear difference about the Millennials is how fast they are changing jobs. This is further compounded by the ease of job mobility enabled by the borderless world and the nature of upbringing experienced by the Millennials that shape their character and attitude. This research seeks to study and understand the Generation Y (Millennial) workforce from the perspective of strategic human capital management with specific emphasis their turnover intention in the business process outsourcing sector.

Item Type: Book Section
Additional Information: 2nd International Conference on Managemen, Economics and Finance (2nd ICMEF 2013) Proceeding DATE: 28 - 29 October 2013 VENUE: Novotel 1Borneo, Kota Kinabalu, Sabah, Malaysia WEBSITE: www.internationalconference.com.my
Subjects: H Social Sciences > HC Economic History and Conditions
Divisions: Faculty of Management (FOM)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 03 Mar 2014 08:08
Last Modified: 03 Mar 2014 08:08
URI: http://shdl.mmu.edu.my/id/eprint/5346

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