Review on the supportive effects of information criterion on components of EFQM excellence model

Arumugam, V. C. and Sadeh, Ehsan and Malarvizhi, C. A. (2011) Review on the supportive effects of information criterion on components of EFQM excellence model. Australian Journal of Basic and Applied Sciences, 7 (7). pp. 911-914. ISSN 1991-8178

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Abstract

The EFQM excellence model links different quality management concepts together to lead their effects towards organizational performance. This model follows the logic of TQM theory to obtain excellent results for the organization. Nine variables are included in this model. Recently, the necessary foundation of information, which supports components of the excellence system, has been investigated by authors. Consequently, information can be considered as the missing link in the quality management framework. This study tries to review the supportive effects of information dimension on different criteria of EFQM model. After review, it can be concluded that information have several direct effects on components of EFQM model. In other words, it is found that information concept has a complementary role in EFQM model. Consequently, integration of information criterion with EFQM framework is suggested by this study.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 11 Feb 2014 06:40
Last Modified: 11 Feb 2014 06:40
URI: http://shdl.mmu.edu.my/id/eprint/5156

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