Usability Of Web-Based Real Time Customer Support System In Malaysia

Fatt, Leong Kam (2001) Usability Of Web-Based Real Time Customer Support System In Malaysia. Masters thesis, Multimedia University.

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Abstract

In this paper, we have examined the usability of the Web-based real time customer interaction system in Malaysia e-commerce environment regarding the different aspects of system's relevance and efficiency, customers' attitude and learnability (REAL) as a

Item Type: Thesis (Masters)
Subjects: L Education > LB Theory and practice of education > LB2361 Curriculum
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 21 Jun 2010 02:38
Last Modified: 21 Jun 2010 02:38
URI: http://shdl.mmu.edu.my/id/eprint/514

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