Icon design on public payphones in Malaysia

Khong, C. W. and Richardson, S. and Chui, Y. W. (2010) Icon design on public payphones in Malaysia. Design Principles and Practices: An International Journal, 4 (4). pp. 153-166.

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Abstract

The interface of public payphone equipment in Malaysia is comprised of the keypad dial area, the telephone receiver, coin or card insert-return areas, liquid crystal display (LCD) unit, and the main housing itself. As icons play a very important role in the user interaction and overall semantics of the payphone, this paper studies the design of public payphone icons in relation to its intended function. A survey was conducted to determine the public perception of icons presently found on payphones installed around the Malaysia. Subsequently, a new set of icon designs were proposed and evaluated for its effectiveness. This paper concludes with the discussion of the survey results and recommendations for improving the icon design that is capable of enhancing the usability of Malaysian public payphones.

Item Type: Article
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Management (FOM)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 10 Feb 2014 02:57
Last Modified: 10 Feb 2014 02:57
URI: http://shdl.mmu.edu.my/id/eprint/5117

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