Total Quality Management In Network Management & Operations Department Of Telekom Malaysia

Hua, Chan Keng (2000) Total Quality Management In Network Management & Operations Department Of Telekom Malaysia. Masters thesis, Multimedia University.

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Abstract

The purpose of this study was to investigate the practices of total quality management in Network Management & Operations (NMO) department of Telekom Malaysia. This study also covered the effectiveness of ISO 9002 standard implementation in NMO. In additi

Item Type: Thesis (Masters)
Subjects: L Education > LB Theory and practice of education > LB2361 Curriculum
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 18 Jun 2010 08:41
Last Modified: 18 Jun 2010 08:41
URI: http://shdl.mmu.edu.my/id/eprint/501

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