Customer Satisfaction Under Equal Access Environment In Telekom Malaysia

Nordin, Mohd Ali (2000) Customer Satisfaction Under Equal Access Environment In Telekom Malaysia. Masters thesis, Multimedia University.

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Abstract

Deregulation and technological innovation are drastically changing the structure of traditionally regulated telecommunication industries. Telekom Malaysia began to experience this critical environment change in its business handling in early 1999 with the government's introduction of the Communications and Multimedia Act covering its deregulation rules for the basic services known as Equal Access (EA).

Item Type: Thesis (Masters)
Subjects: L Education > LB Theory and practice of education > LB2361 Curriculum
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 15 Jun 2010 09:38
Last Modified: 15 Jun 2010 09:38
URI: http://shdl.mmu.edu.my/id/eprint/443

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