The KM processes in Malaysian SMEs: an empirical validation


Chong, Chin Wei and Chong, Siong Choy and Gan, Geok Chew (2011) The KM processes in Malaysian SMEs: an empirical validation. Knowledge Management Research & Practice, 9 (2). pp. 185-196. ISSN 1477-8238

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This research attempts to investigate the degree of implementation of knowledge management (KM) processes in the small and medium enterprises (SMEs). The literature suggested that there are three general KM processes: construction, embodiment, and deployment. The processes are examined in detail which included the contributions of the KM process to enterprise performance. The data collected from 70 owners/managers of SMEs indicate that all the three processes are moderately implemented. However, the SMEs view KM processes as somewhat important in contributing towards better enterprise performance. The findings can be used as a guideline for SMEs to undergo a self-check and to help them rethink and reposition themselves in light of the findings. It helps SMEs to frame their KM activities to enable the creation, communication, and application of knowledge, which should allow them to drive the capability of creating and retaining a greater value onto their core business competencies. Knowledge Management Research & Practice (2011) 9, 185-196. doi:10.1057/kmrp.2011.8

Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD2321-4730.9 Industry > HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades
Divisions: Faculty of Management (FOM) > MBA Programme
Depositing User: Users 27 not found.
Date Deposited: 08 Aug 2011 07:02
Last Modified: 29 Dec 2020 16:19


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