A Study On Information Technology Infrastructure Library (ITIL) Implementation In Dell

Rajendran, Vinothini (2009) A Study On Information Technology Infrastructure Library (ITIL) Implementation In Dell. Masters thesis, Multimedia University.

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Abstract

This paper focuses on how the Information Technology Infrastructure Library (ITIL) standardization in Service Management can replace the traditional method, focusing on aspect such as cost and time saving. The finding of the study indicates that the ITIL framework is more cost saving than the current method.

Item Type: Thesis (Masters)
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 05 Oct 2010 05:29
Last Modified: 05 Oct 2010 05:29
URI: http://shdl.mmu.edu.my/id/eprint/1508

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