Knowledge Sharing Among Call Center Workers In Cyberjaya

Barcholooei, Simin Khosrowbeygi (2008) Knowledge Sharing Among Call Center Workers In Cyberjaya. Masters thesis, Multimedia University.

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Abstract

This study investigates the application of knowledge sharing among call centers workers in Cyberjaya, and their associated offices in Kuala Lumpur, and the techniques for improving it. A knowledge sharing model is developed , and its validity is verified by conducting a survey in the call centers.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 02 Sep 2010 06:22
Last Modified: 02 Sep 2010 06:22
URI: http://shdl.mmu.edu.my/id/eprint/1357

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