Citation

Yuen, Yee Yen and Chew, Yuan Zhang and Teoh, Wendy Ming Yen (2024) Retaining knowledge workers for effective digital transformation. International Journal of Innovative Research and Scientific Studies, 7 (1). pp. 202-210. ISSN 2617-6548

Text 20.pdf - Published Version Restricted to Repository staff only Download (986kB)

Abstract

The purpose of this research is to examine key factors affecting knowledge worker’s retention for digital transformation. This research is motivated byrecent statistics thatshow thatmore than 70% of small and medium enterprises (SMEs) have yet to undergo large-scale digital transformation due to the failure to retain knowledge workers who can collect and disseminate information effectively through the application of digital technology. Although it is widely recognized that the knowledge worker is an important asset for the digital transformation of SMEs, there is a dearth of studiesthat focus specifically on howto retain knowledge workers in Malaysia. This research adopts a quantitative research design. Questionnaires were distributed to 200 respondents in SMEs in central urban cities in Malaysia. Purposive sampling was used to collectdata where the respondents neededto fulfill criteria such as beingcurrently working in SMEs and their job scope being related to idea generation, information handling, digital transformation,and strategic planning. This study discovers unique findings,such asthat,compared to compensation, training and development, work environment, and work-life balance; theyplay a more significant role in motivating knowledge workersto stay in SMEs post-COVID-19 pandemic, which can enrich the literature onknowledge worker’s retention in developing countries. Serving as one of the pioneer studies in Malaysia and Southeast Asia that focuses on examining important factors to retain knowledge workers in SMEs post-COVID-19 pandemic, this finding benefits SME practitioners and policymakers in devising effective strategies to retain knowledge workers for effective digital transformation

Item Type:	Article
Uncontrolled Keywords:	SMEs
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD2321-4730.9 Industry > HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Nurul Iqtiani Ahmad
Date Deposited:	04 Mar 2024 02:25
Last Modified:	04 Mar 2024 02:25
URII:	http://shdl.mmu.edu.my/id/eprint/12156

Downloads

Edit (login required)