Cognitive Interview for Knowledge Creation in IT Projects to Accelerate Digital Innovation


Tung, Soon Seng and Dorasamy, Magiswary and Ab Razak, Ruzanna (2022) Cognitive Interview for Knowledge Creation in IT Projects to Accelerate Digital Innovation. Journal of System and Management Sciences, 12 (4). pp. 115-129. ISSN 1816-6075, 1818-0523

[img] Text
Vol.12.No.04.08.pdf - Published Version
Restricted to Repository staff only

Download (623kB)


The Knowledge Creation in Information Technology Projects to Accelerate Digital Innovation Questionnaire (KCITDIQ) is a questionnaire created to investigate the degree of influence and clarify the link between the factors associated with knowledge creation in information technology project. This paper discussed how cognitive interviews with IT project managers were used to improve item quality of the KCITDIQ. Three sessions of cognitive interviews via online video conferencing were conducted with ten IT project managers from Malaysia’s Klang Valley. Project managers having more than five years of IT project management experience were recruited from the Malaysia Chapter of the Project Management Institute. To uncover difficulties of answering KCITDIQ during the cognitive interviews, both thinking-aloud and probing strategies were employed. This consisted of two steps: the first step was participants to think aloud and voice their views while reading the questions. In second stage, the interviewer utilised follow-up questions to get further information regarding the questionnaire’s comprehension and interpretation. The pattern of difficulties was used to determine whether the items and scales were functioning properly and to enhance the surveys. Participants offered a total of hundreds of eleven feedbacks over the three sessions of cognitive interview. Twenty-two feedbacks reported items were poorly comprehended, which may need improve the statement or using more generic terminology. The other eighty-eight feedbacks, on the other hand, do not represent a serious challenge to the questions comprehension. The cognitive interviews were a significant contribution to the improvement of KCITDIQ. It was discovered via this exercise that the questionnaire was well comprehended by IT project managers and their understanding could be improved from the interviews. Cognitive interviews broaden practitioners’ perspectives and assist to develop their personal knowledge by exchanging practical information and experiences in small group interview sessions and this may help to enhance their competence, which benefits the IT industry and digital innovation.

Item Type: Article
Uncontrolled Keywords: Knowledge creation, digital innovation, information technology, cognitive interview
Subjects: H Social Sciences > HM Sociology > HM1176-1281 Social influence. Social pressure
Divisions: Faculty of Management (FOM)
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 11 Oct 2022 05:35
Last Modified: 11 Oct 2022 05:35


Downloads per month over past year

View ItemEdit (login required)