Citation

Yee, Yuen Yen and Salleh Shatta, Ahmed Jafar and Ahmed, Elsadig Musa (2021) Enhancing organizational performance in the telecommunication industry in Saudi Arabia. Management Science Letters, 11 (3). pp. 843-848. ISSN 1923-9335

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Abstract

The aim of this study is to provide an insight into the factors that influence the successful implementation of knowledge management and organizational performance in Saudi Arabia’s telecommunications industry. One thousand copies of survey questionnaires were sent to targeted telecommunication organization and they were distributed by hand. Middle management level was chosen to participate in this study due to their importance as stressed by many knowledge management researchers. Out of the 1000 questionnaires distributed, 441 complete questionnaires were successfully collected and used for data analysis. There is still a lack of the knowledge management research in the Saudi Arabia context. The present research focuses on telecommunication industry in Saudi Arabia. The result of this research will be able to provide an insight into what are the overall perception overall perception of knowledge management and how various knowledge management elements (preliminary success factors, strategies and processes) affect the successful implementation of knowledge management and its organizational performance among the telecommunication organizations in Saudi Arabia. The findings are useful for the telecommunication industry. The present research serves as one of the pioneer studies that focuses on telecommunication industry in Saudi Arabia. The empirical insights from this study contributes to successful implementation of knowledge management in the telecommunication industry in Saudi Arabia

Item Type:	Article
Uncontrolled Keywords:	Knowledge management; Telecommunication industry; Organizational performance
Subjects:	H Social Sciences > HE Transportation and Communications > HE1-9990 Transportation and communications (General) > HE7601-8700.9 Telecommunication industry. Telegraph
Divisions:	Faculty of Business (FOB)
Depositing User:	Ms Rosnani Abd Wahab
Date Deposited:	30 Sep 2021 08:34
Last Modified:	30 Sep 2021 08:34
URII:	http://shdl.mmu.edu.my/id/eprint/8446

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