Mediating effects of soft skills to business performance: A study on a manufacturing organization


Chin, Tee Suan and Md Yusoff, Rosman (2020) Mediating effects of soft skills to business performance: A study on a manufacturing organization. Journal of Critical Reviews, 7 (16). pp. 304-308. ISSN 2394-5125

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Malaysia is one of the top-performing countries among the Association of Southeast Asian Nations (ASEAN). In the last few years, many companies are working towards Industry Revolution (IR) 4.0. The IR4.0 focuses more on demographic quality rather than quantity. The IR4.0 requires soft-skills that enabled employees to be productive. To analyze this effect, a company was selected. The company is one of the first few companies selected to participate in the program in Melaka. This paper studied, 3 variables; emotional intelligence (EI), organizational citizenship behavior (OCB), and organizational performance. Questionnaires developed by Palmer and Stough (Emotional Intelligence) and Podsakoff et al (Organisational Citizenship Behaviour) were used to collect the data. Based on the study, it was found that EI enhances the relationship between OCB to organizational performance. Organizations do require employees who are good at team working, conscientious and high in civic virtue.

Item Type: Article
Uncontrolled Keywords: Soft skills, Productivity, Progress, Profits 1
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5381-5386 Vocational guidance. Career development
Divisions: Faculty of Business (FOB)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 20 Dec 2020 13:31
Last Modified: 20 Dec 2020 13:31


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