Role of communication in IT project success


K, Shasheela Devi and Marthandan, Govindan and Kannan, Rathimala (2018) Role of communication in IT project success. In: Issues and Trends in Interdisciplinary Behavior and Social Science. Taylor & Francis Group, pp. 329-336. ISBN 9781315148700

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Many organizations rely on appropriate project management, and communication management is a primary area for project realizations. There is consistently high project failure rate in the IT industry, and past studies mention communication as a key factor for project success or failure. Hence, this research on the role of communication in IT project success empirically endured. The Media Synchronicity Theory (MST) and the Triple C model are adapted in this study, where the characteristics of project communication and project success are identified, followed by the assessment of the relationship between project communication and project success. The impact of communication performance and project management on project success is established. Questionnaire data from 127 respondents were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. Empirical evidence on the role of communication in IT project success contributes to the body of knowledge and industry of project management

Item Type: Book Section
Uncontrolled Keywords: Project management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD69 Other Including business consultants, capacity, size of industries, etc.
Divisions: Faculty of Management (FOM)
Depositing User: Ms Rosnani Abd Wahab
Date Deposited: 28 Apr 2021 14:37
Last Modified: 28 Apr 2021 14:37


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