Perceived benefits and barriers of ICT adoption among SMEs


Tan, Khong Sin and Cyril Eze, Uchenna (2013) Perceived benefits and barriers of ICT adoption among SMEs. In: Small and Medium Enterprises: Concepts, Methodologies, Tools, and Applications. IGI Global, pp. 563-580. ISBN 978-146662952-3

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Small and Medium Enterprises (SMEs) are a key economic sector in Malaysia. In 2005, there were 99.2 per cent or 518,996 SMEs in the country. They contributed to 65.1 percent of employment and 47.3 percent of labor productivity. Due to the importance of SMEs, the Malaysian government formed National SME Development Council (NSDC) in 2004 to oversee the development of SMEs in the country. On the other hand, in order to leverage the power of ICT, particularly the Internet, Malaysian government formed National Information Technology Council (NITC) in 1994 to provide information and communication technology (ICT) assistance to Malaysian companies. This chapter examines perceived benefits and barriers of Internet-based ICT adoption among SMEs in Malaysia. Questionnaire was used to collect data from 406 managers/owners of SMEs in Malaysia. Analysis reveals the composite ICT benefits and barriers to ICT adoption. The chapter ends with a discussion and interpretation of the findings including key implications for research, practice and policy.

Item Type: Book Section
Subjects: T Technology > T Technology (General)
Divisions: Faculty of Business and Law (FBL)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 20 Jun 2014 02:32
Last Modified: 20 Jun 2014 02:32


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