Transforming organisational culture in Malaysia public sector

Shamsuddin, Mohammad Ezri (2014) Transforming organisational culture in Malaysia public sector. Masters thesis, Multimedia University.

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Official URL: http://library.mmu.edu.my/diglib/onlinedb/dig_lib....

Abstract

Under the leadership of Dato’ Sri Mohd Najib Tun Razak, the Prime Minister of Malaysia, Malaysian public service is undergoing a transformation phase. This involves the introduction of Government Transformation Program (GTP), Economic Transformation Program (ETP), 10th Malaysia Plan (10th MP) and New Economic Model (NEM). The common characteristic of these programs is the importance of transforming the culture of public service to be more efficient, effective and responsive. To support this transformation, Public Service Department (PSD) has introduced Public Service Department Transformation Framework (PSDTF) aimed at transforming the public service that includes the organisational culture of PSD. Currently, there are very few studies concerning transformation of organisational culture in Malaysian public sector. Thus, this study will examine the public service organisational culture transformation, specifically the relationship between PSDTF implementation and the expected changes in PSD organisational culture. In order to achieve the research objectives, hypothesis testing and correlational study design was used. Survey method using structured questionnaire was used for data collection. The sample consists of 314 members of PSD in Putrajaya and Kuala Lumpur. A pilot study was conducted to determine the validity and reliability of the research. Changes were made appropriately to the questionnaire before it was used for the field study. Both descriptive and inferential statistics were used for data analysis with level of significance was set at p=0.05. The research found that the implementation of PSDTF influenced perceived changes in PSD organisational culture. The study also suggests that perception towards PSDTF and intention to act on PSDTF mediate the relationship between knowledge and understanding of PSDTF and expected changes in PSD organisational culture.

Item Type: Thesis (Masters)
Additional Information: Call No.: HD58.7 M64 2014
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD28-70 Management. Industrial Management > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
Divisions: Faculty of Management (FOM) > MBA Programme
Depositing User: Ms Nurul Iqtiani Ahmad
Date Deposited: 17 Apr 2014 06:40
Last Modified: 01 Jul 2015 02:39
URI: http://shdl.mmu.edu.my/id/eprint/5434

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