The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia

Mohabadi, Amin Ansary (2012) The Impact Of Service Quality On Student's Satisfaction In Higher Education Institutions In Malaysia. Masters thesis, Multimedia University.

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Abstract

This study adresses measuring the level of student's satisfaction in private universities in Malaysia using SERVQUAL instrument. The level of student's satisfaction is evaluated based on the gap found between their perceptions and expectations towards five dimensions of service quality.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce > HF5001-6182 Business > HF5546-5548.6 Office management
Divisions: Faculty of Management (FOM) > MBA Programme
Depositing User: Users 1102 not found.
Date Deposited: 09 Nov 2012 05:18
Last Modified: 09 Nov 2012 05:18
URI: http://shdl.mmu.edu.my/id/eprint/3567

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