Customer Evaluation On E-Service Quality Dimensions: A Study Of Internet Banking In Malaysia

Kamaludin, Mohd Ariff (2004) Customer Evaluation On E-Service Quality Dimensions: A Study Of Internet Banking In Malaysia. Masters thesis, University of Multimedia.

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Abstract

The main focus of this study is to evaluate customer\'s opinions towards the service quality of Internet banking. Also, this study looks into the service quality of Internet banking by using research method to obtain data from Internet bank users in Malaysia.A set of questionnaire as designed to get the customers point of view towards the service quality of internet banking in Malaysia.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HG Finance
Divisions: Faculty of Management (FOM) > MBA Programme
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 19 Jul 2011 06:23
Last Modified: 19 Jul 2011 06:23
URI: http://shdl.mmu.edu.my/id/eprint/1847

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