Assessment Of Quality Of Healthcare And Patients' Satisfaction In Iranian Hospitals, A TRM Approach

Farzan, Farzaneh (2009) Assessment Of Quality Of Healthcare And Patients' Satisfaction In Iranian Hospitals, A TRM Approach. Masters thesis, Multimedia University.

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Abstract

The purpose of the study is to examine and develop a better understanding of the relationship between service quality and patient satisfaction level. To examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Iran evaluate quality of health care similarly or differently.

Item Type: Thesis (Masters)
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Faculty of Management (FOM)
Depositing User: Ms Suzilawati Abu Samah
Date Deposited: 23 Sep 2010 06:37
Last Modified: 23 Sep 2010 06:37
URI: http://shdl.mmu.edu.my/id/eprint/1576

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